User Insurance

1. Introduction

At City Plugn, we prioritize the safety and security of our users. To provide added peace of mind, we have introduced a User Insurance policy designed to protect both buyers and sellers within our platform. This policy is intended to outline the key aspects of our user insurance coverage.

2. Coverage Details

a. Seller Insurance: City Plugn provides limited insurance coverage for sellers against specific types of fraudulent activities, such as fake or fraudulent event tickets and misrepresented services. This coverage aims to protect sellers in instances where buyers engage in dishonest transactions.

b. Buyer Insurance: Buyers are also covered under our User Insurance policy. This includes protection against non-delivery of goods or services, the receipt of significantly different items or services from what was advertised, and other specific cases of fraud.

3. Coverage Limitations

It’s important to note that our User Insurance coverage is subject to certain limitations and conditions. These may include:

– Reporting Timelines: Users must report incidents within a specific time frame to be eligible for insurance coverage.

– Eligibility: Eligibility for insurance coverage is determined by the circumstances of each individual case.

– Coverage Limits: The extent of insurance coverage may be subject to limitations, depending on the nature of the claim.

4. Exclusions

Our User Insurance does not cover:

– Incidents that occur outside the City Plugn platform.

– Disputes related to non-material issues or personal preferences.

– Claims related to services or goods that are illegal or prohibited by our terms and conditions.

5. Filing a Claim

In the event of an eligible incident, users should contact City Plugn’s support team at [support@cityplugn.com] to initiate the claims process. A thorough investigation will be conducted to determine the validity of the claim, and coverage will be provided accordingly.

6. Review and Updates

City Plugn reserves the right to modify the User Insurance policy as needed. It is essential for users to stay updated on any changes to the policy.

7. Contact Information

If you have any questions or concerns regarding our User Insurance policy, please contact us at:

– Email: [support@cityplugn.com]