Resolve Dispute
Resolve Dispute
At City Plugn, we understand that disputes may occasionally arise in the course of conducting transactions or using our platform. Our aim is to provide a fair and efficient process for resolving disputes between users, ensuring a positive experience for all parties involved.
How to Resolve a Dispute:
Direct Communication: We encourage users to first attempt to resolve the issue through direct communication with the other party. Often, open and respectful communication can lead to a mutually agreeable solution.
Contact Customer Support: If direct communication does not result in a resolution, or if you believe that the issue violates our terms and policies, please reach out to our Customer Support team at [support@cityplugn.com]. Provide a detailed description of the dispute, including any relevant evidence.
Investigation: City Plugn’s Customer Support will conduct a thorough investigation into the dispute, reviewing the information provided by both parties. We may request additional documentation or details to facilitate the process.
Mediation: In some cases, our team may act as mediators, facilitating a resolution between the parties involved. We aim to find a fair and mutually acceptable solution.
Resolution: Once a resolution is agreed upon, we will assist in ensuring that both parties adhere to the terms of the agreement. If necessary, City Plugn may take action to enforce the resolution.
Dispute Resolution Guidelines:
Please report disputes in a timely manner. Delays in reporting can affect the resolution process.
Be transparent and provide all relevant information and evidence when reporting a dispute.
Maintain a respectful and cooperative attitude throughout the dispute resolution process.
Respect the decisions made by our Customer Support team or mediators, as their goal is to ensure a fair and just resolution.
City Plugn is committed to facilitating a safe and trustworthy marketplace for all users. Our dispute resolution process is designed to be impartial and effective, with the ultimate aim of ensuring that disputes are resolved in a fair and satisfactory manner.
If you have a dispute to report, or if you need assistance with a dispute, please contact our Customer Support team at [support@cityplugn.com]. We’re here to help you navigate and resolve any issues you may encounter while using our platform.
